On Account Help

I would suggest looking at the “refund” option under “Adjustments” in the Contributions help documentation. Then print out the batch and be sure your finance department understands that this was an accidental duplicate entry and not real money going in or going out. I know my finance department gets a refund/adjustments report daily or weekly. Its nice to have that extra documentation and information so that you don’t look at it months from now and think that you missed something.

I hope that helps.

Thanks,

Recently one of my interns accidentally posted a contribution twice. Then we kept the original contribution and moved the second contribution (which is imaginary money) to "On Account - Other." I know that "On Account" acts as a credit, but is there a way to remove it since, in this case, that money doesn't actually exist?

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J

We’ve created a few dummy payment methods to use in this sort of adjustment (refunds in Tessitura that aren’t real refunds). In theory, Finance knows by the GL that they should ignore these transactions. We also isolate them by batch and put notes into the daily batch file (yes, we still have lots of paper).

Lucie