Recently one of my interns accidentally posted a contribution twice. Then we kept the original contribution and moved the second contribution (which is imaginary money) to "On Account - Other." I know that "On Account" acts as a credit, but is there a way to remove it since, in this case, that money doesn't actually exist?
We’ve created a few dummy payment methods to use in this sort of adjustment (refunds in Tessitura that aren’t real refunds). In theory, Finance knows by the GL that they should ignore these transactions. We also isolate them by batch and put notes into the daily batch file (yes, we still have lots of paper).
Lucie
______________________________Lucie SpielerIT Development and Training Manager