On Account Help

I would suggest looking at the “refund” option under “Adjustments” in the Contributions help documentation. Then print out the batch and be sure your finance department understands that this was an accidental duplicate entry and not real money going in or going out. I know my finance department gets a refund/adjustments report daily or weekly. Its nice to have that extra documentation and information so that you don’t look at it months from now and think that you missed something.

I hope that helps.

Thanks,

Recently one of my interns accidentally posted a contribution twice. Then we kept the original contribution and moved the second contribution (which is imaginary money) to "On Account - Other." I know that "On Account" acts as a credit, but is there a way to remove it since, in this case, that money doesn't actually exist?

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I would suggest looking at the “refund” option under “Adjustments” in the Contributions help documentation. Then print out the batch and be sure your finance department understands that this was an accidental duplicate entry and not real money going in or going out. I know my finance department gets a refund/adjustments report daily or weekly. Its nice to have that extra documentation and information so that you don’t look at it months from now and think that you missed something.

I hope that helps.

Thanks,

Recently one of my interns accidentally posted a contribution twice. Then we kept the original contribution and moved the second contribution (which is imaginary money) to "On Account - Other." I know that "On Account" acts as a credit, but is there a way to remove it since, in this case, that money doesn't actually exist?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!