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Error in gift and pledge entry

Former Member
Former Member $organization

I hope someone can help with a crazy gift and pledge entry situation.  Here is what happened: 

A gift was entered twice – once under a household and once under the household’s foundation. We need to figure out how to delete the gift entered under the foundation.

 

To make matters worse, the gift entered under the household was also entered in with a $500,000 pledge. The household has changed their mind about the specific pledge and would like it removed. Is it possible to keep the gift but remove the attached pledge?

I have searched the help site and can't find any instructions on this and I know this must not be the first time something like this has happened.

Any help would be greatly appreciated!

Stacey Dezelon

Maryland Hall for the Creative Arts

 

  • $organization

    Hi Stacey,

    Here is a link to the documentation for adjusting and refunding contributions.  It gives a thorough explanation and includes screenshots.

    http://www.tessituranetwork.com/Help_System/Content/Contribution%20Processing/Adjustments.htm

    You can refund the contribution on the foundation account.  This doesn't delete the entry but it does zero it out.

    Adjusting the pledge amount for the contribution in the household account is a straight forward process, but it does take some practice.  Just follow the steps in the documentation and you should be fine.

    Good luck.

    Jared

  • Former Member
    Former Member $organization

    Hi Stacey,

    I would adjust the amount of the $500K pledge down to match the amount received and delete all scheduled payments in the future. There are instructions for adjusting pledge amounts here. The instructions for "Refund Adjustment" ought to cover your duplicate entry as well--just adjust the contribution on your foundation to $0.

    Hope that helps!

  • Former Member
    Former Member $organization in reply to Jared Mollenkopf

    Thanks Jared!

    Your information was most helpful!  We were able to get the situation resolved.

    I appreciate you taking the time to respond!

    Stacey

     

     

  • Former Member
    Former Member $organization in reply to Former Member

    Thanks Matthew!

    We were able to get the crazy situation resolved.

    I appreciate you taking the time to respond! 

    Stacey

     

  • $organization
    I would perform an adjustment to the contributions - there is information on adjusting or refunding contributions. 

    Because you will be making multiple decisions and adjustments, it would be good to first write out, step by step, what changes you want to make to the record as well as the end result.

    The contribution made on a pledge can surely be kept. If it was a credit card, you can adjust the payment "on-account" and make notes in the new entry with reference to the original payment, date and information.

    In my organization, I consult with my development and finance people to get their opinion on the situation, and so that they understand the information that might come to them in scheduled reports. Then they know why this refund or adjustment was made.

    I hope this helps and gets you pointed in the right direction.

    Thanks,

     

    Marie

    __

    Marie Kocher | Development Assistant

    Kansas City Ballet

    Todd Bolender Center for Dance & Creativity

    500 W Pershing Rd

    Kansas City, MO 64108

    816-931-2232 ext 1382 | 816-931-1172 (fax)

    mkocher@kcballet.org

     

    Buy tickets or enroll for classes: www.kcballet.org

    From: Tessitura Development Forum [forums-development@tessituranetwork.com] on behalf of Stacey Dezelon [bounce-staceydezelon9952@tessituranetwork.com]
    Sent: Thursday, March 27, 2014 9:17 AM
    To: Marie Kocher
    Subject: [Tessitura Development Forum] Error in gift and pledge entry

    I hope someone can help with a crazy gift and pledge entry situation.  Here is what happened: 

    A gift was entered twice – once under a household and once under the household’s foundation. We need to figure out how to delete the gift entered under the foundation.

     

    To make matters worse, the gift entered under the household was also entered in with a $500,000 pledge. The household has changed their mind about the specific pledge and would like it removed. Is it possible to keep the gift but remove the attached pledge?

    I have searched the help site and can't find any instructions on this and I know this must not be the first time something like this has happened.

    Any help would be greatly appreciated!

    Stacey Dezelon

    Maryland Hall for the Creative Arts

     




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