With the Event Cancellation Utility, you can apply funds from returned tickets to a gift certificate, toward a contribution, to an on account payment method; or process a credit card refund. We'll walk through using this new utility, from building a list based on cancellation request Customer Service Issues (CSIs) to sending out receipts after you run the utility.
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If you are available at 6pm US Eastern on Tuesday, 14 April (8am on Wednesday in Sydney), please join us for this Event Cancellation Utility walk-through by registering here.
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Kristen OlsonTessitura Network
I have no idea if this is possible, but could the Event Cancellation Utility be iterated-upon to return entire packages? We have a full summer season that's been canceled and in documenting how using the utility can help them not have to touch every order, I've found some real bummers regarding packages. I did not vet it for CC's b/c these orders would nearly all be outside the 45 day window.
1. When refunding to a Gift Certificate, the utility will create as many gift certificates as performances are in the package, so then they would either need to be manually combined or, as I'll be advising, if someone selects gift certificate, just do it manually, which means they will first need to manually mark the order as printed.
2. If opting for Contribution, a number of smaller donations are going to be created, rather than one.
3. If you opt to close the CSI, it will be marked as closed the first time the utility is run, but there many still be a number of performances in the package that are not yet dealt with.
In a perfect scenario, if we could run it by the package (even just fixed packages) on a list and have it close 1 CSI per package, create 1 gift certificate and/or 1 donation, that would be super helpful. Figured it never hurts to ask.
One more perfect work dream: it would also (optionally) allow the sub per order fee to be affected.
Thank you Katie! We've made a note of the requests and will be reviewing them. We'll keep you and the community posted if we are able to move forward with any of the above. Thank you for letting us know!
Chris
I also would dearly love to see this be possible at a package level - we are looking at 10 weeks of Summer Studio Art Camps that we are doing Refund/Donation on and to be able to run on a package would be so fantastic. Almost all of those orders are outside our 45 day window (they went onsale back in December 2019) so we have to do calls for CC info for most of them if they opt for Refund. But to be able to do the donation at the full package point for doing the acknowledgement letters would be huge.
Example looking for suggestions
In the middle of subscription renewals
One Production will be cancelled
If we use the Event cancellation - paid tickets should release
Rebuild packages with change in perf group
What happens to the unpaid rollover packages that have the now Cancelled Production?