With the Event Cancellation Utility, you can apply funds from returned tickets to a gift certificate, toward a contribution, to an on account payment method; or process a credit card refund. We'll walk through using this new utility, from building a list based on cancellation request Customer Service Issues (CSIs) to sending out receipts after you run the utility.
We’ve launched a new Learning program – Pop Up Skill Builders! These more casual how-to sessions will be held twice a week, and they focus on building skills of immediate importance to you, our Members.
If you are available at 6pm US Eastern on Tuesday, 14 April (8am on Wednesday in Sydney), please join us for this Event Cancellation Utility walk-through by registering here.
Can’t join us then? Register anyway to receive the recording link via email as soon as it is published.
If you have ideas for Pop Up Skill Builders, please email Learning@tessituranetwork.com
We’ll post new topics weekly.
Kristen OlsonTessitura Network
Example looking for suggestions
In the middle of subscription renewals
One Production will be cancelled
If we use the Event cancellation - paid tickets should release
Rebuild packages with change in perf group
What happens to the unpaid rollover packages that have the now Cancelled Production?