Hi Everyone,
Hope you're all having a good week. Just wanted to share that the Australian Brandenburg Orchestra has successfully upgraded to Version 16 yesterday.
If anyone has any questions about the upgrade process and our experience, please feel free to reach out. :)
Cheers,
Thida
Hi Thida,
I was wondering if you had time to chat through any steps you may/ or may not have taken to sell tickets via TodayTix. I noted that ABO has sold with them in the past and I was hoping you could let me know how the integration runs now you're in V16?
Thanks
Louise
Also 3 months in have you any hot tips on what you wish you had done in the first few weeks? We just went live today.
Louised@sydneydancecompany.com
Any hot tips would be appreciated here as well. We go live in 2 weeks.
Hi Louise,
Thanks for reaching out and congratulations on going live today.
Regarding TodayTix, they’re currently working on an issue with Primary Electronic Address configuration on their end so just waiting for that to be sorted out before we can sell through the integration (of course there’s the manual allocation option). In terms of the set up on our end, nothing much has changed but it’s worth going over the TodayTix settings again in the system to make sure everything has carried over.
In terms of things to look out for in the first few weeks I think it’s a good idea to ensure adequate support is available in case customers call up about anything not working or staff questions certain things in the new version.
Hope that helps.
Hi Iain,
Thanks for your message and I hope your V16 prep is going well. Apart from planning what needs to be set up and when on the big launch day, I think it’s important to also go over anything being sent to customers (eg forgotten password email) to ensure any links are still functioning in the emails.
Once you go live it would be a good idea to ensure adequate support is available in case customers call up about anything not working or staff questions certain things in the new version.