Hey Everyone!
I work for a museum and we are trying to use flex packages as a build your own day for guests. Do any of you use flex packages in this way? I would like to pick your brain, if you do.
What I am trying to do is allow guests to basically add on two programs to their general admission. General admission is required. So I figured the best way to do this was via a flex package since it has so may features I need (requirement option for one performance and the ability to discount when a certain amount of performances are added). However, since I am doing this for daily admission, does this mean I have to do a Performance group and flex package for each day? I just want to make sure I am not making this harder on myself.
Also, I can have performances under different production seasons in the hierarchy as long as I put the Production Season to the same flex package season?
Any guidance or advice would be most helpful! Thank you!
Samantha WilsonSenior Database ManagerThe Neon Museum, Las Vegas
I love your site, Mark! One of you showed it to me back at TLCC last year. Does LifeBlue's custom path avoid packages altogether?
Michelle, that is the same issue I have right now with the hierarchy for ticketing setup. We have all these different offerings in different production seasons. For this trial I just change the specific Season for that production season to the same one so that they show up for the package. I am sure this is going to mess with my data but this is kind of a trial run for us so I am going to have to rebuild it if we go with this model daily anyway. Thanks for sharing the utility, that is super helpful for future planning for us.
We make extensive use of flex packages for special exhibit and IMAX tickets. We have the added problem of not having a general admission ticket that we can attach things to. We've built a plan-your-day app on our website where guests tell us how many people are in their party and pick what they want to do. Based on their selections, behind the scenes the app builds one of four different flex packages we have each day—one package per person. It also automatically adds our service fee, which for us is built as a performance.
YES - all add-ons are their own Perf's setup independently. There are no Packages. And, outside of formatting and colors and images - making it "pretty", Tessitura controls everything. Meaning, the Web Publish Times and the Mode of Sale Start/End times & Price Type MOS control what becomes available and is visible. So, turning things on and off is quite easy. We have a Member MOS & Public MOS, which allows us display different things to each group. For instance we have 8am Entry for Members on certain days. 8am is not presented to the Public. It also respects Pricing Rules. And, the add-on can be Timed if you wish (and you can't pick an add-on time before you enter the zoo!). Last year, our Dinosaur Exhibit was a guided tram tour, so we had limited-capacity hourly entry times. This year, it is an untimed, basically "unlimited" (It's 4 acres) capacity, so we moved away from Timed Admission. Honestly, it solves everything for us. We have a Saturday concert series that we could not pre-sell chairs & cabanas for in the past, but now we do:
LifeBlue manages our entire website (they are based in Dallas), but I'm pretty sure this path they have can work with any site.
Your Marketing Site would say Buy Tickets --> you'd move thru the LifeBlue purchase path, where it would dump into TNEW.
Hope this helps!