Hey Everyone!
I work for a museum and we are trying to use flex packages as a build your own day for guests. Do any of you use flex packages in this way? I would like to pick your brain, if you do.
What I am trying to do is allow guests to basically add on two programs to their general admission. General admission is required. So I figured the best way to do this was via a flex package since it has so may features I need (requirement option for one performance and the ability to discount when a certain amount of performances are added). However, since I am doing this for daily admission, does this mean I have to do a Performance group and flex package for each day? I just want to make sure I am not making this harder on myself.
Also, I can have performances under different production seasons in the hierarchy as long as I put the Production Season to the same flex package season?
Any guidance or advice would be most helpful! Thank you!
Samantha WilsonSenior Database ManagerThe Neon Museum, Las Vegas
Hi all-
Yes, this has always been a challenge for us non-theater folks. This isn't an immediate solution, but there is a web developer that supports 5 or 6 Tessitura organizations who has a relatively plug-n-play purchase path (that is quite customizable) that solves the problem. It builds the little bundle of choices and then dumps it into TNEW to finish the transaction in the secure Tessitura TNEW path. My prior museum used them and we use them here at the Dallas Zoo. Check out: https://lifeblue.com/
They are a great partner and I am always happy to answer any questions about them.
Here is our path: https://tickets.dallaszoo.com/guests
Mark Boyer
Director of CRM and Data Support
Dallas Zoo
650 S. R.L. Thornton Fwy.
Dallas, TX 75203-3013
I love your site, Mark! One of you showed it to me back at TLCC last year. Does LifeBlue's custom path avoid packages altogether?
YES - all add-ons are their own Perf's setup independently. There are no Packages. And, outside of formatting and colors and images - making it "pretty", Tessitura controls everything. Meaning, the Web Publish Times and the Mode of Sale Start/End times & Price Type MOS control what becomes available and is visible. So, turning things on and off is quite easy. We have a Member MOS & Public MOS, which allows us display different things to each group. For instance we have 8am Entry for Members on certain days. 8am is not presented to the Public. It also respects Pricing Rules. And, the add-on can be Timed if you wish (and you can't pick an add-on time before you enter the zoo!). Last year, our Dinosaur Exhibit was a guided tram tour, so we had limited-capacity hourly entry times. This year, it is an untimed, basically "unlimited" (It's 4 acres) capacity, so we moved away from Timed Admission. Honestly, it solves everything for us. We have a Saturday concert series that we could not pre-sell chairs & cabanas for in the past, but now we do:
LifeBlue manages our entire website (they are based in Dallas), but I'm pretty sure this path they have can work with any site.
Your Marketing Site would say Buy Tickets --> you'd move thru the LifeBlue purchase path, where it would dump into TNEW.
Hope this helps!