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Flex Packages as a "plan your day"

Samantha Wilson
$organization

Hey Everyone! 

I work for a museum and we are trying to use flex packages as a build your own day for guests. Do any of you use flex packages in this way? I would like to pick your brain, if you do.

What I am trying to do is allow guests to basically add on two programs to their general admission. General admission is required. So I figured the best way to do this was via a flex package since it has so may features I need (requirement option for one performance and the ability to discount when a certain amount of performances are added). However, since I am doing this for daily admission, does this mean I have to do a Performance group and flex package for each day? I just want to make sure I am not making this harder on myself. 

Also, I can have performances under different production seasons in the hierarchy as long as I put the Production Season to the same flex package season?

Any guidance or advice would be most helpful! Thank you! 

Samantha Wilson
Senior Database Manager
The Neon Museum, Las Vegas

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  • $organization

    Hi Samantha! We are considering this for the future as well (as one of many options). We currently use Flex Packages as a way to discount our concurrent special exhibitions (see it here: https://my.mfah.org/packages). 

    If we do move to a GA+ or plan-your-day-model in the future, our prohibitive issue is you can only package perfs in the same Season. With our current ticketing model, guests can purchase a GA-Included ticket OR a GA-Only ticket (which we track in separate seasons). We also use Seasons to track attendance numbers (though we do track tickets issued and tickets scanned independently). So, there would have to be some pretty big changes for us. For now, our special exhibitions are in the same season, and it's not an issue. 

    To get around the issue Anne mentioned, we actually had a custom utility build that allows us to create packages and perf groups in bulk, using preexisting perfs. You create a template perf group or template package, and copy from there. Here are the parameters if you want to take a peek. I'm sure it wasn't cheap - but it's been an excellent tool. 

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  • $organization

    Hi Samantha! We are considering this for the future as well (as one of many options). We currently use Flex Packages as a way to discount our concurrent special exhibitions (see it here: https://my.mfah.org/packages). 

    If we do move to a GA+ or plan-your-day-model in the future, our prohibitive issue is you can only package perfs in the same Season. With our current ticketing model, guests can purchase a GA-Included ticket OR a GA-Only ticket (which we track in separate seasons). We also use Seasons to track attendance numbers (though we do track tickets issued and tickets scanned independently). So, there would have to be some pretty big changes for us. For now, our special exhibitions are in the same season, and it's not an issue. 

    To get around the issue Anne mentioned, we actually had a custom utility build that allows us to create packages and perf groups in bulk, using preexisting perfs. You create a template perf group or template package, and copy from there. Here are the parameters if you want to take a peek. I'm sure it wasn't cheap - but it's been an excellent tool. 

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  • $organization in reply to Michelle Russell

    Michelle, that is the same issue I have right now with the hierarchy for ticketing setup. We have all these different offerings in different production seasons. For this trial I just change the specific Season for that production season to the same one so that they show up for the package. I am sure this is going to mess with my data but this is kind of a trial run for us so I am going to have to rebuild it if we go with this model daily anyway. Thanks for sharing the utility, that is super helpful for future planning for us.