Hello!
We are currently closed to the public due to renovation and haven't actually used Tessitura much for daily admissions. We are trying to figure out the best way to roll a daily admissions ticket into a membership. Let's say a guest reserves their daily admissions ticket online. When they get to the museum they see our membership benefits and would like to become a member. We'd like to use the money that they have paid for their daily admissions ticket toward their membership.
Do you do this at your museum or attraction? We'd love to hear how you record these transactions. Does ticketing take the hit or membership? Do you use a fake or dummy payment method? On Account? How does your finance department account for it? What if they decide to become a member after they've been through the museum but before they've left the property? Does that change how you process the transfer?
Thank you in advance!
Hi Jessie, we do this regularly.It's our conversion campaign and we are very active in promoting it. Our advantage is that we have membership set up as a product not a contribution, so this gives us liberty to just return the daily admission and add a membership as product and run the cc for the difference. I am sure you could probably do it the same way with on account funds. Ticketing takes the hit as all revenue is considered membership revenue. The logic behind it is that if the visitor had known about the membership program before buying tickets they most probably would have gotten the membership in the first place.