Hello!
We are currently closed to the public due to renovation and haven't actually used Tessitura much for daily admissions. We are trying to figure out the best way to roll a daily admissions ticket into a membership. Let's say a guest reserves their daily admissions ticket online. When they get to the museum they see our membership benefits and would like to become a member. We'd like to use the money that they have paid for their daily admissions ticket toward their membership.
Do you do this at your museum or attraction? We'd love to hear how you record these transactions. Does ticketing take the hit or membership? Do you use a fake or dummy payment method? On Account? How does your finance department account for it? What if they decide to become a member after they've been through the museum but before they've left the property? Does that change how you process the transfer?
Thank you in advance!
Melissa Halili and her great Membership team at Liberty Science Center work a process for this all the time. It's been a few years since I've worked there so I don't remember the details. However Melissa, if you are hanging out here in the group. Please jump in with anything you might be able to share.