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Topics for Today's TUG

Chris Szalaj
$organization

Hi Everyone:

I'm looking forward to joining you later for the User Group meeting. I have several things that I'd like to cover with the group:

  1. Auto Attend feature recap and feedback
  2. Update on Self-scanning and questions about memberships/categories – feedback on process for patron
  3. Exit tracking / people counters - Interest gathering things like https://www.trafsys.com/spectrum-3d-people-counter/
  4. Cash Recycling Machines at PoS- Interest gathering. Things like https://www.glory-global.com/en-us/products-and-services/hardware/retail-point-of-sale/ci-5/
  5. For non-US members, we have a few open questions about how Taxes and Memberships might work in v16: https://community.tessituranetwork.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/25411/taxes-and-memberships---follow-up  -We posted in the Canada forum because they have some of the more complex rules but others are welcome to respond there. 
  6. Contact logging
  7. Any outstanding Timed Admissions/Reservation needs that might be coming up

Several of these things we'll be moving through quickly, so while there are several items I don't think we'll need more than the 30 minute allotted. I'm posting this in advance in case you have a few minutes to look at the links above prior to the TUG meeting.

Thanks! 

Chris Szalaj

Product Owner, Business Facing Products

Tessitura Network

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  • $organization

    Hello  and everyone,

    Sorry I wasn't able to make the meeting yesterday, but I did want to add in my twopennyworth on a few of these items...

    1. Auto Attendance - I might have got the wrong end of the stick here, but we've built a custom utility that will mark any tickets booked in person on the day as attended to avoid the need for scanning tickets when people are buying at a ticket desk on the day

    2. Visitor Counts - We use Intelligent Counting to capture the number of visitors who enter the museum.  This data is then input into custom tables in Tessitura alongside daily visitor and income forecasts which we can pull through to Tessitura Analytics.  Our museums are free to enter with a number of paid for exhibitions and attractions, so having that data in Analytics allows us to track against daily forecast, monitor spend per head etc.

    3. The only other admission based challenge we face (which I posted in the Response Readiness forum https://community.tessituranetwork.com/tessitura_software_forums/f/response-readiness/25352/allowing-only-one-family-group-to-book-a-timeslot) is around holding time slots off sale once one group has booked into them to help us effectively manage our small capacity attractions such as simulators.

    Thanks very much

    Grae

  • $organization in reply to Graeme Ellis

    Good morning,

    I'd be interested in learning more about this Auto-Attend utility. Could you share some details?

  • $organization in reply to Nathanael Pearson

    Hi

    Our Auto-Attend 'utility' is a SQL stored procedure that we've set up to run as an overnight scheduled job.  It looks for any tickets that were bought using our in-person modes of sale for events on that day and updates the relevant ticketing tables in Tessitura so those tickets appear as if they had been scanned with an NSCAN device.  It doesn't fake a scan, just marks the ticket as attended.

    Does that help?  Are there any more details I can help with?

    Grae

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  • $organization in reply to Nathanael Pearson

    Hi

    Our Auto-Attend 'utility' is a SQL stored procedure that we've set up to run as an overnight scheduled job.  It looks for any tickets that were bought using our in-person modes of sale for events on that day and updates the relevant ticketing tables in Tessitura so those tickets appear as if they had been scanned with an NSCAN device.  It doesn't fake a scan, just marks the ticket as attended.

    Does that help?  Are there any more details I can help with?

    Grae

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