We have several high profile event coming up in our city and we are looking to modify our luggage policy. What is the policy at your venue? Do you allow guests to bring bags of all sizes in? Do you keep them for the guests? If you do not allow any large bags inside, has there been negative feedback from guests?
At the Walker we have lockers that will hold up to medium sized bags. We will take larger suitcases behind the desk as needed for visitors who are on their way out of town and have luggage with them. We don't allow bags larger than 11x17, umbrellas, or backpacks in the galleries.
I'm sure we would have upset visitors if we were unable to take suitcases, although I notice that a lot of people call to check if we take large bags as it is common for museums not to check such items. We have a fairly low volume, so it hasn't become an issue for us. We have had to come up with solutions when there are large rentals that may have luggage--in that case we require the rental client to setup a desk where they take luggage.