EU Tessitura Ticketing Community Group Meeting - June Q&A Follow Up

Hi everyone,

Hope your week has been going well, especially if you attended or tuned in virtually to TLCC. Apologies for delaying the follow up answers below but getting the right information was important to your questions on V16. I have collected answers for some of the questions asked during and after the Q&A of my presentation and provided the answers below:

Has Record Attendance changed in version 16?
Record Attendance works the same as in version 15 in the application.
https://www.tessituranetwork.com/Help_System_v160/TN-Application/Bar-Codes/Record-Attendance.htm

Can favorite/starred pages be shared across multiple users?
Currently this is not a feature in the application, though it is a great suggestion for the Ideas Board!
https://community.tessituranetwork.com/ideas/i/ideas

Will icons in the Flex header still be a feature in v16?
Yes, Flex Header Icons will still be available and we are adding support for another type of icon which works on the web interface called “Web Icon”. The documentation for that is here:
https://www.tessituranetwork.com/Help_System_v160/Tables/TR_FLEX_HEADER_ELEMENT.htm

Can the precise attendance time recorded by the scanner be used to develop admission insights in Analytics?
The minutes time dimension will be added to Analytics in a future update to v16. It’s still in development and recently featured as a topic on an Innovation Studio session. Once the feature is available, you’ll be able to use it like all other date dimension fields in formula and filters.

Can a customer select other price types for an event after the Enforce Limits rule is applied?
Yes, the Enforce Limit rule will allow you to directly link the benefits included with a constituent’s membership to a pricing rule. Constituents will not be able to go over this limit after they have added those tickets to the basket and cannot start a new order to bypass the limit either, as it links directly to the benefit. If you allow constituents to purchase additional tickets beyond the limit at a different price, then we would recommend adding another price type to the performance which is not limited by that membership benefit.

Of course there are a number of ways you might choose to set this up, and our recommended configuration section in the help documentation is a worthwhile read before starting configuration.
https://www.tessituranetwork.com/Help_System_v160/TN-Application/Memberships/Benefits/Benefits-Pricing-Rules.htm

Thank you again for the chance to speak at your meetup. As a reminder, my presentation is located in the Files page for this group.

Kindest regards,
Michael