Hello,
I hope you are well. When the pandemic started we issued cancelled show vouchers with a validity of 9 months. We then extended this to 18 months. We are looking at reducing this window but wanted to check what other venues policy's were. We also issue credit for exchanges and ticket resales, which is valid for 6 months.
if you could get back to me that would be super helpful. Thanks and have nice day,
Zoe
Hi Zoe,
Our Old Vic CVs are for 18months. This was extended by 18month in May 2020 and has now been rolled back to 18months. For are last show cancellations we auto refunded everyone to CV and then gave them the option to contact for a refund and supplied an offer to book future shows. If they chose not to attend the CV or ex only no refund. Exchanges we try and keep to the same production if possible.
Hope that's helpful
Sarah