Hello,
I hope you are well. When the pandemic started we issued cancelled show vouchers with a validity of 9 months. We then extended this to 18 months. We are looking at reducing this window but wanted to check what other venues policy's were. We also issue credit for exchanges and ticket resales, which is valid for 6 months.
if you could get back to me that would be super helpful. Thanks and have nice day,
Zoe
Hi Zoe
Our credit notes are valid for one year. Any that were due to expire when we were closed were extended by the period of closure, 16 months, so they could be used once we reopened. We also had ten performances of the panto cancelled just before Christmas so we are back to issuing refunds and credits for these customers, it's never ending!
Best wishes
Annabel