Hello,
I hope you are well. When the pandemic started we issued cancelled show vouchers with a validity of 9 months. We then extended this to 18 months. We are looking at reducing this window but wanted to check what other venues policy's were. We also issue credit for exchanges and ticket resales, which is valid for 6 months.
if you could get back to me that would be super helpful. Thanks and have nice day,
Zoe
Hi Zoe
At the Liverpool Everyman and Playhouse, we offered credit with no expiry. That said, in future we'll most likely look to implement an expiry on any new credits, whilst leaving the existing as no expiry. We cancelled another 30 or so performances this Christmas, it does feel like it never ends, doesn't it? I hope everyone's doing ok.
Thanks
Brendan