Hello,
I hope you are well. When the pandemic started we issued cancelled show vouchers with a validity of 9 months. We then extended this to 18 months. We are looking at reducing this window but wanted to check what other venues policy's were. We also issue credit for exchanges and ticket resales, which is valid for 6 months.
if you could get back to me that would be super helpful. Thanks and have nice day,
Zoe
Hi Zoe,
Our standard policy is that customers can return their tickets for a credit voucher up to 48 hours before an event (minus a £3 fee per ticket) and the voucher is valid for 1 year from date of issue. During the pandemic, we extended the validity to 2 years with no return fees charged.
We've now reverted to our standard policy with a bit more flexibility on the 48 hour rule if the return is due to Covid (and dependent on the promoter!).
All best,
Sarah