Hello,
I hope you are well. When the pandemic started we issued cancelled show vouchers with a validity of 9 months. We then extended this to 18 months. We are looking at reducing this window but wanted to check what other venues policy's were. We also issue credit for exchanges and ticket resales, which is valid for 6 months.
if you could get back to me that would be super helpful. Thanks and have nice day,
Zoe
Hi Zoe,
For vouchers we have issued for cancelled performances, or for those who can't come due to positive COVID tests etc., we are saying vouchers are valid for 2 years. However it may be that we still accept these after this date or that we extend some as people may not be able to use them within this time.
Hard to believe it but we are not that far away from 2 years since we started cancelling shows due to COVID!Any questions let me know.Thanks, Donald
Donald Graham Ticketing Systems & Data Manager Birmingham Hippodrome, Hurst Street, Southside, Birmingham B5 4TB
donaldgraham@birminghamhippodrome.com