Hello,
I hope you are well. When the pandemic started we issued cancelled show vouchers with a validity of 9 months. We then extended this to 18 months. We are looking at reducing this window but wanted to check what other venues policy's were. We also issue credit for exchanges and ticket resales, which is valid for 6 months.
if you could get back to me that would be super helpful. Thanks and have nice day,
Zoe
Hi Zoe,
Our normal policy on credits and gift certificates was 1 year validity. We extended any that would 'expire' during the pandemic until the end of April '22, effectively giving customers up to another year to use them. However with so much sitting on 'On Account' at this point and with numerous shows on sale in the season ahead, we are back issuing them on the basis of 1 year again.
Best,Kat