Hi Everyone,
I was wondering if anybody has heard of and would be interested in utilising something like Crowd Engage for their venue?
Crowd Engage if you're not aware is a separate piece of software which for some venues like The Bridge Theatre, and in brief allows them to send their e-tickets on the day of the show straight to a mobile device, as well as add bespoke messaging tailored to the event. They have found it has reduced their box office demand on the day for reprints and a low number of people needing help to locate their tickets at the venue
It is currently not integrated with Tessitura, but is with other CRM platforms. I was wondering if this was something others had investigated? were interested in using themselves? and if Crowd Engage were to integrate in the future with Tessitura would be keen to use it as part of their service offering? Crowd Engage I think are looking to see if the interest is there as to whether it is something they try and pursue.
Would love to hear from you on this prospect.
Best,
James
Hello all -
I wanted to pop my nose into this thread and let you know that we at Tessitura, and myself particularly, love hearing of companies you are considering engaging with, and while Crowd Engage is not something that has yet to cross my radar, it is now on the list to investigate. At the same time, we're hearing your questions about Mobile Ticketing and I've reached out to Nara Zitner, Product Owner for TNEW, to help get some clarity around this for you. One thing that might quickly assist is that Mobile Ticketing is currently accessed through our TNEW product and requires version 15.1.6 of Tessitura and v7 of TNEW, so if you have a custom website, this may not be the answer you seek. It is a separate product from our Print at Home tickets, and does not require that you use PAH (in fact, you should use one or the other, but not both). For more information, please do check out our documentation which does step through the process from planning through implementation.
Our answers about Crowd Engage may not be immediate, as we're both at the annual Global Team Summit next week and this may take some time to investigate, so please be patient while we see what we can pull together for you.
James, if you do have things to report back, please do so and we can all benefit from your investigation!
Cheers,
Heather
Note: Edited to fix my dyslexic version from 15.6.1 to the correct 15.1.6