Hi Everyone,
I was wondering if anybody has heard of and would be interested in utilising something like Crowd Engage for their venue?
Crowd Engage if you're not aware is a separate piece of software which for some venues like The Bridge Theatre, and in brief allows them to send their e-tickets on the day of the show straight to a mobile device, as well as add bespoke messaging tailored to the event. They have found it has reduced their box office demand on the day for reprints and a low number of people needing help to locate their tickets at the venue
It is currently not integrated with Tessitura, but is with other CRM platforms. I was wondering if this was something others had investigated? were interested in using themselves? and if Crowd Engage were to integrate in the future with Tessitura would be keen to use it as part of their service offering? Crowd Engage I think are looking to see if the interest is there as to whether it is something they try and pursue.
Would love to hear from you on this prospect.
Best,
James
Hey James,
We'd be interested in seeing what it can do, although I'd be interested to know how their solution differs from Tessitura's own e-ticket solution that's part of version 15.1...
Grae
Hi Graeme - can you point me in the right direction in relation to the E-Ticket solution you mentioned in V15.1? I'm having trouble finding it. Cheers, Chris
Hey Chris,
I think this is me getting confused... HTML templates can be used to generate etickets from v15 onwards. I think it's TNEW users that need to be on v15.1 to use them on their sites.
There's more details about HTML templates on the Tess help portal
https://www.tessituranetwork.com/Help_System/Content/HTML%20Templates/HTML%20Templates.htm
Hi Grae,
In terms of my awareness of the difference. Crowd Engage would push the e-ticket to the mobile phone number registered on the constituent account on the day of the performance, or at a time suitable to the organisation, I believe that is flexible by show.
It also can push bespoke messaging to go with it, which would need investigation as to how that would work with Tessitura, but for us at SW would be useful to communicate on the day in different ways to customers that isn't a pre-show event reminder. The e-ticket is then stored in an apple or android wallet.
Crowd Engage also has the capacity to upsell at the point of that message thing's pre-show, post show or interval drinks, or other products you may wish to highlight.
As far as I'm aware the e-ticket option for Mobile would require logging in to your Tessitura account from a customers perspective. So Crowd Engage if successfully integrated in the way it does with other CRM systems, would remove the need for the customer to login first and access their e-ticket.
(We currently push e-tickets as our preferred method online, but we do not scan tickets, and we encounter quite a few customers who are unable to find their e-tickets, don't realise they have selected e-tickets, or have booked them so far in advance it is quite the challenge to find in their email inbox)
Hoping to get more information on this so that a more informed comparison is available to all.
Thanks,