My Tickets Issues

Hello!

We are in the process of setting up and testing the My Tickets feature on TNMP and I have run into a couple of issues and wanted to see if we set up something wrong, or if the app does not support the following scenarios:

1. If I sell the same performance using two line-items or two orders, it will not render a barcode. Instead it gives me the error: Unable to load “OK”. This happens regardless of whether I use the same price type or different price types.
2. If I return two seats, and pull two seats in a different line-item at the same price type, it renders a barcode. However, if I return two seats and sell three seats in a different line-item at the same price type, it gives me the same error.
3. We have an event that we do not want displayed in My Tickets. Is there a way to mask events without removing them from the History?

Thanks so much for any assistance or feedback you can provide!

Sincerely,

Norman Major III

Box Office Manager

Segerstrom Center for the Arts