Hello!
Crossposting from the forums as the folks here might have some good insight -
Our volunteer ushers earn points (called Work & Play Points) for each shift they work, where 1 shift = 1 point. They can exchange 2 points for 1 ticket to one of our shows. Right now, we track these points by using a fake performance called "Work & Play Points" where we book volunteers into "tickets" for the "performance." Volunteers' constituent accounts have one dedicated order where point tickets are added after their shifts. Whenever a volunteer wants to book a ticket, we exchange 2 of their points for 1 real ticket.
The nice thing about this method is that the system keeps a record of when points are added and when they're used. However, there's no easy way to tell how many points they have, because their Points order is still full of line items of tickets marked as VOO. We have to manually count the tickets that are unused vs tickets that have been returned.
The other option we considered was to delete the points instead of returning them to make the orders less cluttered, but that doesn't leave a record of when points were used.
Does anyone have any ideas for tracking volunteer points that's a little more streamlined?
This is the link to the forum post https://community.tessituranetwork.com/tessitura_software_forums/f/tessitura_technical-9/30954/tracking-volunteer-hours-tickets
Thanks so much!
Hi Victoria,
Thanks for posting this question. Can you provide a little more insight into which platform you are using to track the points? It does seem like the process could be streamlined, but I'm not sure of the best suggestion without understanding the options of the platform you are using.
Hi Ashley,
We use Betterimpact to manage volunteers, however at the moment our front of house team tracks points in a spreadsheet. We don't have a sophisticated points system.
That does seem challenging. We use Better Impact too. Do you have an enterprise account that allows you to have various accounts or only one account in total? We have various accounts and my initial thought was possibly to create a new account that was private to try to streamline the process, but I'm doubtful that would work the way you'd like.
I'd suggest messaging Better Impact from your home page and explaining the dilemma. They are very fast to respond that way and may have some thoughts on how you could use the platform to streamline your process. I would think you're not the only one who has has a dilemma like this.
I'll keep mulling this over to see if I can come up with any other ideas.
Hopefully some of our other members will chime in with thoughts too.