Hello! I searched through the forums but didn't see anything that might fit our specific situation -
Our volunteer ushers earn points (called Work & Play Points) for each shift they work, where 1 shift = 1 point. They can exchange 2 points for 1 ticket to one of our shows. Right now, we track these points by using a fake performance called "Work & Play Points" where we book volunteers into "tickets" for the "performance." Volunteers' constituent accounts have one dedicated order where point tickets are added after their shifts. Whenever a volunteer wants to book a ticket, we exchange 2 of their points for 1 real ticket.
The nice thing about this method is that the system keeps a record of when points are added and when they're used. However, there's no easy way to tell how many points they have, because their Points order is still full of line items of tickets marked as VOO. We have to manually count the tickets that are unused vs tickets that have been returned.
The other option we considered was to delete the points instead of returning them to make the orders less cluttered, but that doesn't leave a record of when points were used.
Does anyone have any ideas for tracking volunteer points that's a little more streamlined?
Thanks so much!