Welcome from your latest EU Data Insights Community Co-Chair

Hello everyone!

My name is Lauren Coombes and I’d like to introduce myself as the newest Community Co-Chair for this group alongside the wonderful Yasmin. Whilst I was able to meet a few of you at TLCC I am very excited to get the opportunity to meet more of you at future events in person and online meetups as we work towards building a group for fellow Data Insights enthusiasts and professionals to share their interests, questions, top tips, and successes (failures too, there is always something to be learnt from them!).

I currently am the Senior Development Operations Manager at the Science Museum Group in London, UK which I joined in 2019. This role has been my first introduction to Tessitura, with a background in Alumni & Development in various Higher Education institutions. My role focuses on supporting our department in their use of Tessitura with a large portion of that on improving data processes/management as well as creating and managing reporting to support engagement activities and achievement of income targets. I create a lot of our reporting on Tessitura Analytics and am constantly learning new, exciting things I can do with it and am keen on supporting others in understanding and using it as well!

Outside of work and everything Tessitura I love hiking (although I’m afraid of heights, which makes mountain hiking interesting), reading as much as possible, and like to relax with a good video game.

I’d love to hear more about you all and your interests! Also, for anyone who was able to attend TLCC London (or even Denver, I’m sad I couldn’t make that one) a key takeaway or highlight you’d like to share with the group?

I’ll get the ball rolling on that one with just one or two sessions I thoroughly enjoyed at TLCC London:

• The sessions on new membership functionality in V16, especially surrounding the new benefit tracking options, has us creating a V16 benefit matrix to map exactly how we want our donor benefits to work with this new system to leverage as much functionality as possible. This is also being mapped against identified reporting needs and wants so I can work on some snazzy new membership dashboards on Analytics.
• The session on building a scalable training programme had some brilliant ideas on modular training design, but more specifically I was interested in some of their recommended documentation including a Decision Mapping Master Document that stores notes and guidance on key changes they made on Tessitura, and a training needs matrix completed by all staff quarterly to identify training needs and gaps.

I could say so much more, but this is a long post already! But do feel free to say hello!