Hi all,
I cannot make scatter maps in Analytics work. All I get is the below screenshot. I use primary address postcode short, primary address country in the location fields and ticket paid count in size. I filter by production season and I only ask for the top 20 postcodes to be returned (apparently scatter maps are not great with large volumes of data). Before I raise a ticket with Tessitura, has anybody made them work or do you have any ideas on what I could be doing wrong?
Thank you,
Thanos
Hi Thanos, we're also working on this with help from Tessitura Network. We did need to whitelist the Mapbox IP address and also adjust the Location fields to include either:
Primary Address Postcode (or Postcode Short), followed by Primary Address State, followed by Primary Address Country
Primary Address Postcode (or Postcode Short), followed by Primary Address City, followed by Primary Address Country
Primary Address Postcode (or Postcode Short), followed by Primary Address City, followed by Primary Address State, followed by Primary Address Country
It hasn't worked for us yet, but these are all things to try.
Katie
Hi Katie,
I was in the Analytic coffee conference call last Friday and Chris suggested the above options. I've tried all of them but sadly they do not work. I've raised a ticket so hopefully we'll get it resolved soon.
Thanks,Thanos
I've also discovered that Tessitura Analytics is limited to 5000 points for locations. If you are trying to plot more than this many points, Tessitura Analytics will randomly report on the first 5000 locations.