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Scatter maps in Analytics

Thanos Gkofas
$organization

Hi all, 

I cannot make scatter maps in Analytics work. All I get is the below screenshot. I use primary address postcode short, primary address country in the location fields and ticket paid count in size. I filter by production season and I only ask for the top 20 postcodes to be returned (apparently scatter maps are not great with large volumes of data). Before I raise a ticket with Tessitura, has anybody made them work or do you have any ideas on what I could be doing wrong?

 

Thank you,

Thanos

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  • $organization

    Hi Thanos

    Realise you're coming here before support, but we'd be happy to help if you'd like to open up a ticket with us! Initial thoughts could mean a communication issue with Mapbox as no imagery is loading, however we can help direct you to the logs to help troubleshoot that further if needed.

    Thanks

    Chloe

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  • $organization

    Hi Thanos

    Realise you're coming here before support, but we'd be happy to help if you'd like to open up a ticket with us! Initial thoughts could mean a communication issue with Mapbox as no imagery is loading, however we can help direct you to the logs to help troubleshoot that further if needed.

    Thanks

    Chloe

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