Wordfly outage

We have an email that must be sent today, so we just created a MailChimp account as a backup. It sucks, but it's the easiest course of action since we use MailChimp for a few other accounts and are familiar with both services.

All the moral support for all of us! And for the WordFly folks trying to repair the damage. Oy.

I've earmarked mental time this morning to pin down a back up plan, though I hate having to get into it before we have an ETA on the downtime. Luckily, I _think_ we're in a lull/able to take a lull, except for some pre-show communications--and I'd likely downplay those except for the need to get people the link to their mobile tickets. Helpfully--for this, not our bottom line--we've got some pretty light houses this week and I'm expecting I'l be able to work with a ticketing manager and just use the customer service inbox.

Although I'm ahead of myself since I've not truly gone there yet, but I'm inclined to try to adopt a mantra of a week off from email not being as disastrous as it feels. I'm definitely going to be talking a lot about what's "essential." Arts orgs have existed for centuries without email. We'll certainly miss some communication and promotional opportunities, but the performances and exhibits exist without email. 

Wishing us all luck!

Yes, we are also trying to wait it out. If it is not resolved by the end of the week, we will have problems. Has anyone heard from Wordfly? Meredith Woolard (she/her) and Gill Tasker (she/her) can anyone from Tessitura help with status updates? This is clearly quite concerning and will have business impacts for many of us. 

Thanks!

I wish we could wait it out, but we have 2 big shows going on sale that must be announced to our "big list." Sigh. And a promotion for a show happening this weekend that really needs the push. So yes, business impacts for sure!

I'm delaying less essential communications for sure though. 

Other than Kirks update here

and Heather's update here

You can subscribe to updates here https://tessituranetworkinternal.statuspage.io/ which is a great resource.

H

We're in the middle of our summer concert season - timing is not good. I'm going to look at MailChimp and Constant Contact. My concert reminders are small, but the newsletter goes to 115,000 and I don't want to create a larger problem down the road.

We're in this boat, too, Ann. Our summer season starts Friday and there are a week's worth of concert reminders and promos that we'll likely miss out on. Our big subscriber "select seats and add concerts before single tickets go on sale" week this week. And that will either have to wait until next week or have a lesser impact. I'm feeling the poor timing with you! We used to have a MailChimp account and thought about maybe firing that back up for the week? Might be more trouble than its worth.

I think we're on Team Wait It Out. Timing is not good (Summer season launches this week and a big post Subscription Renewal subscriber campaign) but we can probably use our text message service and leverage some paid social to get us through to next week. The big bummer is that we can't even log in. Can't even move projects along and get everything dialed in so we can deploy as soon as it's live again.

Sending you all tenacious and creative vibes as we try to piece it all together this week.

Hello Tracy,

Subscribing to their status page is the best way to stay up to date on their investigation. https://updates.wordflystatus.com ›

We've also created some additional resources in case this helps while you are navigating this situation.

Contingency planning for communicating with customers

How do I handle unsubscribes when using a third-party email system while Wordfly is down?

Please let me know if we can help in any way.

Thank you,

Melissa