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N-Scan Contactless App - Expansion of See Attendant Functionality

Hi all,

It would be great to have an update to the 'see attendant' functionality in the N-Scan Contactless scanning application, so that it can be triggered when certain parameters are met, as is the case within the manual N-Scan application.

As a use case, we still want to run admissions with a pre-book, self-service model of ticketing for our science centre, using Print At Home mobile ticketing and N-Scan contactless applications open on devices within plinths for visitors to scan themselves in.

However, we also want to be able to run ticketing promotions (such as 20% off if you purchase tickets with an accompanying rail journey) where we might have to have a member of staff check the conditions of these pre-booked tickets are met upon entry. So visitors would pre-book using this offer, visit the ticket scanners, and receive a "see attendant" message so that a staff member can check the validity of the accompanying rail tickets. Somewhere along the line, we were thinking a procedure could check for all orders containing this particular offer's source code/the presence of certain ticket types in a basket, and then populate the constituent record with a CSI. Perhaps this could be the thing that triggers the see attendant message upon arrival?

Just a thought - thanks!

James Gallagher

  • Hey , thanks for getting back to me. Yep you're right - was interested in how contactless app could potentially be updated with an option for a manual ticket/promotion check.

    That's a good point... if we ran it a broader basis looking at a particular promotion, then potentially we'd look to categorise this via the Source the order is run by (potentially something in the Media field?). If we were to run it on a more granular basis according to price type (if we say that certain ticket types themselves need a check, i.e. students need their ID checked) then potentially we could use either Price Type Category or Price Type Group; these could have a differentiation between 'check needed' and ' self-service'. Either methods would need a procedure to run and identify orders that meet this criteria I guess. Let me know if any other questions come to mind.

  • Hi James - 

    This is a great business case, thanks for letting us know what you are trying to do with the tool. I've seen some organizations implement similar functionality with a CSI note generated in accounts that meet certain criteria, but obviously that doesn't work in the contactless world.

    This is specifically for people who met certain criteria obviously - how would you envision you as an organization maintaining what that criteria might be? Would it be linked to a facility? A performance? The constituent?