Hello all,
I have a user who has Tessitura production on their machine. They were receiving errors on their end, so I removed and reinstalled Tessitura on their machine. Upon testing within their machine, all logins are giving "invalid credentials" error upon logging in. I have verified this error with my own login, which worked on my machine before and after testing on the users machine. Has anyone experienced this before?
As a general rule, any 'invalid credentials' errors will have details spelled out in the TessituraService log file, but it's almost certainly the TX_MACHINE_LOCATION.location field being empty for that machine_name as Caryl mentioned.