Has anyone had this happen? My Tessitura was not opening this morning and after a conversation with Support we were able to get it to open but it looks like this with the blue bar across the bottom:
It is preventing me from seeing what I usually see on a full screen and the size and resolution look different. We ended up un-installing Citrix and re-installing an older version to see if that would solve the problem of access, which it seems to have, but now I have this shrunken screen size and I cannot get it to change. There were suggestions to change the display scaling but that has not changed anything in this appearance.
Has anyone had this happen or have any suggestion as to how to fix it? My very frustrated brain would appreciate it!
This happens to some of our users usually when they switch computer monitor setups between in-office and home. Our fix is to ask support to clear the frame settings for user's .ini file. Also, before they try log in again, we have the users clear their browser's history, cache, and cookies for the last 7 days.
Hi Jarirus,
Thanks for the suggestions. I checked back on the support ticket that I opened about this last year and this step of changing the frame setting in ini file was already done with no success. I will try the fix about clearing the cache, but I think I might have to live with this until I get a new montior!