Has anyone had this happen? My Tessitura was not opening this morning and after a conversation with Support we were able to get it to open but it looks like this with the blue bar across the bottom:
It is preventing me from seeing what I usually see on a full screen and the size and resolution look different. We ended up un-installing Citrix and re-installing an older version to see if that would solve the problem of access, which it seems to have, but now I have this shrunken screen size and I cannot get it to change. There were suggestions to change the display scaling but that has not changed anything in this appearance.
Has anyone had this happen or have any suggestion as to how to fix it? My very frustrated brain would appreciate it!
This happens to some of our users usually when they switch computer monitor setups between in-office and home. Our fix is to ask support to clear the frame settings for user's .ini file. Also, before they try log in again, we have the users clear their browser's history, cache, and cookies for the last 7 days.
Jairus Roallos said:Our fix is to ask support to clear the frame settings for user's .ini file.
A good suggestion. A while back Tess had problems with users that had a multi-monitor setup, then a single monitor setup, with the same frame settings, resulting in a login window appearing offscreen. Editing the frame settings in the local ini file was the fix.
Thanks, Chris, for solving that issue! I've just been avoiding workstations that give me the issue, lol. I had to learn the keystrokes to "move the window" of the login screen from off my screen to back on it. What a pain. I had to do this every time I used specific stations.
Neil Cole said:I had to learn the keystrokes to "move the window" of the login screen from off my screen to back on it.
Me, too. I think it was someone else at my org that realized what was happening, and nudged the window back into view via the keyboard. Such a frustrating bug, and such a relief to have a workaround. :-)
Ah yes, the fun of running the blind keystrokes.
Hi Jarirus,
Thanks for the suggestions. I checked back on the support ticket that I opened about this last year and this step of changing the frame setting in ini file was already done with no success. I will try the fix about clearing the cache, but I think I might have to live with this until I get a new montior!