Hi everyone,
I can't do what I need to be doing at the moment, so I thought I'd open a thread on disaster recovery/coping scenarios should anyone need it! Our procedures seem to be holding up so far today, and we have ONE user who has managed to stay logged in since this morning and was able to batch print tonight's tickets. How are you all doing?
We're in the Central time zone, so unaffected. However, our downtime contingency is to process sales on Square. Our theaters are GA, so we can continue to sell into those as well.
Once everything is back up, we import all the sales (tickets and memberships) into Tessitura. Since NScan works offline, we continue scanning. We are working with Extended Services to create a utility to mark our Square tickets as attended, so our attendance records are correct.
Kathleen's idea of having the seating books emailed each day (or multiple times per day) is a good one. Sometimes access to the application doesn't mean that you won't get your reports delivered.
Curious to know if anyone that is down is still receiving scheduled reports that are configured to be emailed.
Hope things come back soon for y'all.