Hi everyone,
I can't do what I need to be doing at the moment, so I thought I'd open a thread on disaster recovery/coping scenarios should anyone need it! Our procedures seem to be holding up so far today, and we have ONE user who has managed to stay logged in since this morning and was able to batch print tonight's tickets. How are you all doing?
Hi from Connecticut! Our Front Desk has been non-operational all day. We've lost a little bit of revenue (around $100). Thankfully it happened on one of our really slow days. Interestingly enough our NSCAN is ok, so if anyone bought tickets before it went down we can scan them.
Some of our back office staff (Education, Development, Finance, etc.) have been able to sluggishly get work done, but only a select few. This is the first time this has happened to us, so we don't exactly have a procedure of how to run without it. So basically our entire staff took today as a do nothing day, or do other projects that aren't Tessitura related.
I know contingency planning is a bit different for museums, but we have a few things we do as a theatre - we schedule seating books (report of customers and their seats) periodically throughout the day and they're emailed to a gmail account, along with house map prints, so that we know what seats are open/available/held, as of the last time the reports were sent. We also have a Square account that we can use to take charges, and are able to do offline scanning. Not perfect, and there's always cleanup later, but... we're not totally crippled.
Our museum admission is free, so we can just keep a count of how many walk-ins we have and then enter them later. (Although we are operational in New Orleans).