Hi everyone,
I can't do what I need to be doing at the moment, so I thought I'd open a thread on disaster recovery/coping scenarios should anyone need it! Our procedures seem to be holding up so far today, and we have ONE user who has managed to stay logged in since this morning and was able to batch print tonight's tickets. How are you all doing?
Also from DC here and also not able to connect. We just launched with the program last week and were just getting going with things - so frustrating!
A question for more seasoned users - does this happen often? How long does it normally take to resolve?
We are non-operational in Kalamazoo too. Thanks Sue for reminding me that OTG is an option. I’ve been with the consortium here since last August and this is the first time I’ve been affected this severely (no one can get on) and for this long (more than an hour). FWIW – It seems like the Eastern US has more outages than the central where I’ve been at previously.
Thanks Kathleen and Carol - it's reassuring to hear that this seems to be an outlier and that usually issues are smaller and resolved more quickly.