Hi everyone,
We did the point update to v15.2.34 last week (we are RAMP/Hosted). Everything looked fine in testing, and as it was "only a service pack update", I didn't really have any qualms about going to Live. Ever since the live update happened, though... users are getting a TON of daily dashboard emails, even if they weren't subbed to them (I have a RIDICULOUS number of them). Support just told me that that's a defect with the upgrade process, that wasn't mentioned ahead of time, and that the onus is on the dashboard owners to check each dash and unsubscribe people. And today, a 3rd party emailed me saying that they were receiving scheduled reports not meant for them. I checked the report schedule, and their email address is not attached to any current schedules. Has anyone else done this service pack update and had it not go smoothly? We've all talked about the many, many issues with v16 update, but I (mistakenly) thought a small service pack update would be smoother...
Hi Kathleen,
We had this exact same issue happen with our V16 upgrade (it was about 40+ emails each night I think). It took awhile but support did get to the bottom of it. One of the things that helped me troubleshoot some of this: If you are the owner of a dashboard, open it, remove the users and turn off notifications, then republish. Then, the next day (if the issue resolved), add the users back in and turn email notifications back on.
For the most part, this resolved the emails that were coming from our own dashboards. But we had no control over the generic (out-of-the-box) Tessitura dashboards that were sending to everyone nightly. That issue was resolved by Tessitura support.
Hope this help!
-Grant