Hi everyone,
We did the point update to v15.2.34 last week (we are RAMP/Hosted). Everything looked fine in testing, and as it was "only a service pack update", I didn't really have any qualms about going to Live. Ever since the live update happened, though... users are getting a TON of daily dashboard emails, even if they weren't subbed to them (I have a RIDICULOUS number of them). Support just told me that that's a defect with the upgrade process, that wasn't mentioned ahead of time, and that the onus is on the dashboard owners to check each dash and unsubscribe people. And today, a 3rd party emailed me saying that they were receiving scheduled reports not meant for them. I checked the report schedule, and their email address is not attached to any current schedules. Has anyone else done this service pack update and had it not go smoothly? We've all talked about the many, many issues with v16 update, but I (mistakenly) thought a small service pack update would be smoother...
Here's a fun nugget to add to this - my 3rd party just emailed me an example of the report he incorrectly received, and it's a dashboard. Matt Belanger, I asked in my ticket, but is there a global kill switch for all of the dashboards? I'd rather nobody receive them than outside parties receive my internal sales data
Unfortunately no, Kathleen. You will need to individually turn this off for each dashboard by going to the Share settings for it and either selecting Unsubscribe All or deselecting each individual by clicking the little envelope icon. If this hasn't already been shared with you via your support ticket I'm certain it will be! Sorry there isn't a better way currently.