Hi everyone,
We did the point update to v15.2.34 last week (we are RAMP/Hosted). Everything looked fine in testing, and as it was "only a service pack update", I didn't really have any qualms about going to Live. Ever since the live update happened, though... users are getting a TON of daily dashboard emails, even if they weren't subbed to them (I have a RIDICULOUS number of them). Support just told me that that's a defect with the upgrade process, that wasn't mentioned ahead of time, and that the onus is on the dashboard owners to check each dash and unsubscribe people. And today, a 3rd party emailed me saying that they were receiving scheduled reports not meant for them. I checked the report schedule, and their email address is not attached to any current schedules. Has anyone else done this service pack update and had it not go smoothly? We've all talked about the many, many issues with v16 update, but I (mistakenly) thought a small service pack update would be smoother...
Hello everyone. First, we are very sorry for the disruption this has caused all of you. To be clear, the scope of this specific issue is related to v15.2.34 upgrades and emails being sent out to everyone to whom the dashboard has been shared, regardless of if they were subscribed to emails or not. We uncovered this issue late Friday and development has already created a fix for it that is currently in QA as we speak. We hope to have this situation resolved ASAP - hopefully in the next day. There is not currently a known issue with dashboards not working at all; if that is what you are seeing post-upgrade, it is not related to this issue and we want to hear from you via a support ticket as soon as possible so we can look at the details. Again, we apologize for the mess this has made of your inboxes and the added stress that comes whenever something like this happens. If you need help turning off these emails, please open a support ticket and we can assist you. We are working as quickly as we can so as not to impact upcoming upgrades.