Hello community! We're looking to implement post-visit surveys for regular visits to our museum, as well as for special events. Does anyone have experience/best practices to share regarding survey collection platforms and integrations/import into Tess for reporting? Thanks in advance!
Hi Sue!
We do this now with Prospect2. The data is fed back to Tessitura via a CSI then I have a view that puts the data in a nice table for a custom report. It works really well and via automation so we set it and forget it (excluding all the wonderful data that we review weekly)! We were able to put in logic to be sure only part of the audience was being sent an NPS after each performance and that once asked they will not be asked again for at least 6 months.
Highly recommend! But something similar could be setup with Wordfly pages.
Please feel free to reach out with any questions!
Forgot to include: joanna.barnebey@seattlerep.org