Hi there,
I am in need of a little assistance pulling a report to get results of how 2 outside source codes did online for a specific season package push we did last month. I need the number of tickets and sales amount for both codes.
I've tried the below before reaching out to Tessitura. They suggested the Revenue by Source and Appeal. But that didn't really give my any results.
Revenue by Source and Appeal - which didn't yield any sales. I entered the Campaign, Appeals, Source Detail, Appeal Detail, with & without a List, Mode By Order/Contribution Appeal as well as By Transaction Appeal, Start and End Date.
Appeal Response - with the Appeal, As of Order Date & Mode of Sale which generated a report with less than 30 tickets for each of the codes. This is hard to believe with the high volume of email and mailers.
I'm trying to figure out if Extractions would work. I've read the guides but can't seem to figure it out. I've not used Extraction Manager.
Does anyone have any insight you can share?
Thank you!
Donna
I would also highly recommend Analytics! It can be really helpful in showing source, order details, etc.
To see if any transactions are pulling to those sources at all, in Appeals setup, you can see the number of successful contacts at a glance. That's not necessarily the most helpful view for details, but it would tell you if the sources are being used.
Hi Katie,
Thanks for your feedback. I was just in Analytics again and think I am getting closer. I am still a novice at data mining.
Thank you,