Apologies if there's a thread for this in place already, but one of our leadership team is having issues with her iPhone when trying to read PDFs. I'm gathering more info as I can, but I know the issue of PDFs auto-sending from Tessitura, but not being readable, was a known defect a while back. Has anyone conquered this? Or is this still a known defect?
Yeah...this is a pain.
SOLUTION: Download the Acrobat App (free). Then, when you open the fuzzy attachment in the email, select the Send/Export (up arrow in the box, on the bottom left) icon which pops up the ways to send it. You can AirDrop, Message, Mail, etc - it can all be configured. The Acrobat App can be an option there. The PDF opens clearly.
The setup take a moment, but once setup, it is pretty quick.
Hope this helps!
I passed this on- thanks!