Back in v15 my org built a "Top 5 Zip Codes" dashboard with the help of Christy from the Tessitura Network. It was working beautifully in v15.
I just ran in yesterday to give my boss the January zip codes, and I noticed we were missing a bunch (no more than usual, but still enough to make me check).
I have this dashboard to filter by Price Type Category to check where the missed ones are coming from. Our Access Control scanners have the stupid "too many parameters" error so we can't scan member cards; so of course our Scan type (the (none) category) was the first I checked. We were missing 34 zip codes just from there.
So I dug a little deeper because the number was still too high even with the 34; so I also checked our "Member" Price Type Category (where all of our Member Price Types live). There were 140 missing! I went in and used Order ID to pull a few orders to test it. Every single order that was missing a Zip Code in Analytics had the full constituent record attached to the in-person order.
So, can someone explain why none of the zip codes are pulling off my constituent records into this dashboard in v16 when they did completely fine in v15?
Thanks!-Chelsea
PS. I also have a support ticket open for this, but our Extended Services team says Support is swamped, so it could take a few weeks to fix; so I'm coming here for help to get it done sooner.
Hi Chelsea,
Are they missing their [Primary Address Postcode Short] values or their [Primary Address Postcode] values or both? Are they also missing their other Primary Address City and State values?
The constituent records are not missing any of the above. We required all as internal practice in v15 and now the settings make a full postal record required in v16. We mail out physical member cards, so we have to have a full postal address.
Sorry Chelsea, I'm referring to the fields by those names in Analytics. Are you saying that they ARE populating correctly in Analytics now?
Sorry, my mistake. We only use the Primary Address Postcode Short. Those are the values still missing. I also just checked and Primary Address City and State both list (none) as well for the ones we are missing.