Hello, We have been using Gift Certificates on site for about a year but haven't offered them via TNEW Yet. I have the webpage built but would like to change the order confirmation to an HTML one that purchasers can forward to whoever they gift it to. I used the Tessitura Recipe and have built what we would like, but I can't figure out how to assign the HTML order confirmation to the Gift Certificate item so it doesn't keep using our standard order confirmation in TNEW. Does anyone know what I may need to do? I have searched the documentation and I think I have everything set correctly, but I am still learning so I must have missed something somewhere. Thank you for any help!
Hello Laurel! This is Kelsey with Tessitura Network Support. I can see from our records that there is a similar Support ticket for this matter. If you have any additional follow-up, questions, or concerns though, please let us know any time and we can get a new ticket started for this!