I think I already know the answer, but is there anyway within TNEW to add a login to an existing account already in tessitura that would not have a login?
The only thought I had was that I could globally insert a login, by a SQL update, into any account that I have an email for but no login, with a generic temporary password. Does anyone have any other ideas?
Thanks,Steve
You could create a new account and web login for that email address and then merge the new account into the existing account ...
Steve,
That’s what we do here at AT&T Performing Arts Center….we have a nightly script that runs and looks for email addresses without a login and a login is created automatically. We use zipcode as the temporary password if I remember correctly.
Teresa
I think that's what we're going to go for. Thank you for the reply.
I noticed that in testing the register process, but we're planning a large web-only onsale and I fear the amount of the duplicate accounts that will be created.
I will warn you that you’re still going to have a large number of duplicates created even though the patrons have accounts already. They tend to dislike clicking the Forgot Password link and will just create a new account with a different email address. I just found someone today who has created 3 different accounts online within a 2 month span. We’ve tried to cut it down by automatically creating logins, but I’m honestly not sure that it has helped cut down on duplicates created online very much. I really don’t think there is a solution for this when patrons can create a new email address on the fly.
We try to keep up with online newly created duplicates by reviewing the New Record Summary report every day. We find at least a dozen duplicates every day and schedule the merge right then. We have a huge backlog of duplicates but at least we are keeping up with the new ones!!