We are part of a consortium and thinking about using TNEW for some of our smaller sub-consortium members. Can anyone currently using TNEW offer thoughts about ease of use, flexibility, level of support, etc.
Thanks!
Amy Wilson
People's Light & Theatre
Amy,
We are a consortium of 7 organizations and 4 of us use TNEW. The configuration and set up for a consortium environment is very easy. Each organization manages their content and everything is flexible enough where tickets can be sold on multiple TNEW sites at the same time if so desired (with the same content so it only has to be configured once). TNEW is a fantastic option and easy to start using right out of the box. You can add some customizations to make the purchase path more complex if you’d like, but most functionality needed is already built into TNEW. Support is a breeze because each organization has their own TASK account to get help straight from the TNEW team so I don’t have to manage and support it for them (I have enough on my plate with just Tessitura itself for everyone!). The TNEW team is amazing and helpful, always.
If you couldn’t tell, I’m a huge fan of TNEW and love talking with people about it. If you’d like to talk offline, please don’t hesitate to contact me. As an added plug, if anyone from your group is going to the conference this year, there is a TNEW Magic session where a few of us TNEW licensees share some of the customizations we’ve implemented in TNEW. I’d also suggest attending the Tessitura hosted TNEW sessions.
Teresa L. Dean
Tessitura Systems Director
AT&T Performing Arts Center
214.978.2865 office
Thanks for the response Teresa.
It sounds like a great option. Yes a number of us our going to the conference and will be looking at the TNEW sessions. I may give you a call as we investigate this option more.
Amy