Online Exchanges

Hi Kristin,

We're doing online exchanges & donations. Feel free to send someone my
way.

Thanks,
Mary

Mary Mueller
Assistant Director of Ticketing Services
Lyric Opera of Chicago
20 N Wacker Dr Ste 840
Chicago, IL 60606
t: 312-827-5607
f: 312-332-8120
mmueller@lyricopera.org
http://www.lyricopera.org




"Kristin Tigart"

gart5936@tessitur To
anetwork.com> mmueller@lyricopera.org
Sent by: cc
"Tessitura Web
Forum" Subject

-web@tessituranet Exchanges
work.com>


07/28/2011 10:57
PM


Please respond to
"Tessitura Web
Forum"

-web@tessituranet
work.com>






Quick poll... who is doing online exchanges / ticket returns out there?
Anyone willing to talk with another organization about the process?


Thanks much,
Kristin





You were sent this email automatically because you subscribed to the
Tessitura Web forum. You may reply to this message to post to the Web forum
or visit the site to search, read and post to the forums. In the interest
of keeping the forum posts from becoming cluttered, we encourage you to
delete previous message text from your reply before sending. Thank you!

Hi Mary. Are you guys still doing exchanges online? What's the general process? Do they log in online and just click on the date they want to exchange? If they exchange into less expensive dates where does the money go? Is there a separate GL for these return funds? We're looking into offering this option online. Thanks.

Adria, We have a separate web exchange mos created as we only allow exchanges up to 24 hours in advance. A patron would go to their account, access the order where the tickets were purchased and click a box for the tix they need to exchange. They then select their new seats and go to checkout. We've programmed so that they do not see a check out button until there is $25 or less of a difference in their cart. If we owe them this amount, we put it into an exchange voucher, valid for 3 months from date of issue. We also have our per ticket exchange fees set up on this mode of sale. Michele

Adria, We have a separate web exchange mos created as we only allow exchanges up to 24 hours in advance. A patron would go to their account, access the order where the tickets were purchased and click a box for the tix they need to exchange. They then select their new seats and go to checkout. We've programmed so that they do not see a check out button until there is $25 or less of a difference in their cart. If we owe them this amount, we put it into an exchange voucher, valid for 3 months from date of issue. We also have our per ticket exchange fees set up on this mode of sale. Michele