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Web batch issue during testing of new website

Janine Marino
$organization

We are in the process of implementing a new website.  Our web tem is testing the web functionality of adding tickets to the cart.

Here is the issue:

 

We are attempting to do our first 'add to cart' and we are unable to get the add to cart function (reserveTickets) to work. We have checked the following:

 

1)      Security group is created a valid:

a.       Batch type - default flag is checked for the default batch type in T_Default

b.      MOS - default flag is checked for the default MOS identified in T_Defaults

 

2)      We called the following API methods

a.       GetNewSessionKey

b.      Setvariable to HSDC Web

c.       Login / Register - the register function is working with the correct T_Default variables..

d.      GetPerformanceEx3

e.      ReserveTicketsEx

 

We get a response of '0'. We called the 'OrderExists' method and we get 'False'. 'GetCart' also doesn't return any values.

 
Looking at Tessitura we noticed that there is no Web user batch at this point. Since this is the first time we are attempting to add to cart the developers are wondering if we are missing something in the configuration. How does Tessitura know to create a new batch if there is no previous order to go off of for the rollover validation?

Can anyone provide insight or suggestions?

Sincerely,

Janine Marino
Manager of Ticketing and Patron Services
Hubbard Street Dance Chicago


Parents
  • $organization
    We tried this last night and were able to create an order.  Thank you for the suggestion!
     
    Janine
    From: Tessitura Web Forum [forums-tessitura-web@tessituranetwork.com] On Behalf Of Boann Petersen [bounce-boannpetersen5924@tessituranetwork.com]
    Sent: Friday, December 17, 2010 4:47 PM
    To: Janine Marino
    Subject: RE: [Tessitura Web Forum] Web batch issue during testing of new website

    Have you tried logging into the client as the web user and creating an order?  That way you can test if it is permission settings within the application or if it is programming within the website/API calls that is causing the hangup.

    Boann

    From: Janine Marino <bounce-janinemellang6124@tessituranetwork.com>
    Sent: 12/17/2010 4:20:13 PM

    Yes, we do have that setting in T_Defaults.  Our batch is set to rollover at 23:45.  We’re wondering if maybe since this is our first ever web batch, we have to manually open one the first time and it will rollover automatically each day after that?  Any idea?

    Janine Marino
    Manager of Ticketing and Patron Services
    Hubbard Street Dance Chicago

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Gloria Ormsby
    Sent: Friday, December 17, 2010 3:52 PM
    To: Janine Marino
    Subject: RE: [Tessitura Web Forum] Web batch issue during testing of new website

     

    Do you have a setting in T_DEFAULTS called Batch Rollover Time? That is when Tessitura will create a new batch. Our time is set for midnight (00:00) and so it closes the existing batch and opens a new batch once a new order is created after that time.

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Janine Marino
    Sent: Friday, December 17, 2010 4:22 PM
    To: Gloria Ormsby
    Subject: [Tessitura Web Forum] Web batch issue during testing of new website

     

    We are in the process of implementing a new website.  Our web tem is testing the web functionality of adding tickets to the cart.

    Here is the issue:

     

    We are attempting to do our first 'add to cart' and we are unable to get the add to cart function (reserveTickets) to work. We have checked the following:

     

    1)      Security group is created a valid:

    a.       Batch type - default flag is checked for the default batch type in T_Default

    b.      MOS - default flag is checked for the default MOS identified in T_Defaults

     

    2)      We called the following API methods

    a.       GetNewSessionKey

    b.      Setvariable to HSDC Web

    c.       Login / Register - the register function is working with the correct T_Default variables..

    d.      GetPerformanceEx3

    e.      ReserveTicketsEx

     

    We get a response of '0'. We called the 'OrderExists' method and we get 'False'. 'GetCart' also doesn't return any values.


    Looking at Tessitura we noticed that there is no Web user batch at this point. Since this is the first time we are attempting to add to cart the developers are wondering if we are missing something in the configuration. How does Tessitura know to create a new batch if there is no previous order to go off of for the rollover validation?

    Can anyone provide insight or suggestions?

    Sincerely,

    Janine Marino
    Manager of Ticketing and Patron Services
    Hubbard Street Dance Chicago

     




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • $organization
    We tried this last night and were able to create an order.  Thank you for the suggestion!
     
    Janine
    From: Tessitura Web Forum [forums-tessitura-web@tessituranetwork.com] On Behalf Of Boann Petersen [bounce-boannpetersen5924@tessituranetwork.com]
    Sent: Friday, December 17, 2010 4:47 PM
    To: Janine Marino
    Subject: RE: [Tessitura Web Forum] Web batch issue during testing of new website

    Have you tried logging into the client as the web user and creating an order?  That way you can test if it is permission settings within the application or if it is programming within the website/API calls that is causing the hangup.

    Boann

    From: Janine Marino <bounce-janinemellang6124@tessituranetwork.com>
    Sent: 12/17/2010 4:20:13 PM

    Yes, we do have that setting in T_Defaults.  Our batch is set to rollover at 23:45.  We’re wondering if maybe since this is our first ever web batch, we have to manually open one the first time and it will rollover automatically each day after that?  Any idea?

    Janine Marino
    Manager of Ticketing and Patron Services
    Hubbard Street Dance Chicago

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Gloria Ormsby
    Sent: Friday, December 17, 2010 3:52 PM
    To: Janine Marino
    Subject: RE: [Tessitura Web Forum] Web batch issue during testing of new website

     

    Do you have a setting in T_DEFAULTS called Batch Rollover Time? That is when Tessitura will create a new batch. Our time is set for midnight (00:00) and so it closes the existing batch and opens a new batch once a new order is created after that time.

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Janine Marino
    Sent: Friday, December 17, 2010 4:22 PM
    To: Gloria Ormsby
    Subject: [Tessitura Web Forum] Web batch issue during testing of new website

     

    We are in the process of implementing a new website.  Our web tem is testing the web functionality of adding tickets to the cart.

    Here is the issue:

     

    We are attempting to do our first 'add to cart' and we are unable to get the add to cart function (reserveTickets) to work. We have checked the following:

     

    1)      Security group is created a valid:

    a.       Batch type - default flag is checked for the default batch type in T_Default

    b.      MOS - default flag is checked for the default MOS identified in T_Defaults

     

    2)      We called the following API methods

    a.       GetNewSessionKey

    b.      Setvariable to HSDC Web

    c.       Login / Register - the register function is working with the correct T_Default variables..

    d.      GetPerformanceEx3

    e.      ReserveTicketsEx

     

    We get a response of '0'. We called the 'OrderExists' method and we get 'False'. 'GetCart' also doesn't return any values.


    Looking at Tessitura we noticed that there is no Web user batch at this point. Since this is the first time we are attempting to add to cart the developers are wondering if we are missing something in the configuration. How does Tessitura know to create a new batch if there is no previous order to go off of for the rollover validation?

    Can anyone provide insight or suggestions?

    Sincerely,

    Janine Marino
    Manager of Ticketing and Patron Services
    Hubbard Street Dance Chicago

     




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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