Web batch issue during testing of new website

Do you have a setting in T_DEFAULTS called Batch Rollover Time? That is when Tessitura will create a new batch. Our time is set for midnight (00:00) and so it closes the existing batch and opens a new batch once a new order is created after that time.

We are in the process of implementing a new website.  Our web tem is testing the web functionality of adding tickets to the cart.

Here is the issue:

We are attempting to do our first 'add to cart' and we are unable to get the add to cart function (reserveTickets) to work. We have checked the following:

1)      Security group is created a valid:

a.       Batch type - default flag is checked for the default batch type in T_Default

b.      MOS - default flag is checked for the default MOS identified in T_Defaults

2)      We called the following API methods

a.       GetNewSessionKey

b.      Setvariable to HSDC Web

c.       Login / Register - the register function is working with the correct T_Default variables..

d.      GetPerformanceEx3

e.      ReserveTicketsEx

We get a response of '0'. We called the 'OrderExists' method and we get 'False'. 'GetCart' also doesn't return any values.

 
Looking at Tessitura we noticed that there is no Web user batch at this point. Since this is the first time we are attempting to add to cart the developers are wondering if we are missing something in the configuration. How does Tessitura know to create a new batch if there is no previous order to go off of for the rollover validation?

Can anyone provide insight or suggestions?

Sincerely,

Janine Marino
Manager of Ticketing and Patron Services
Hubbard Street Dance Chicago

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Do you have a setting in T_DEFAULTS called Batch Rollover Time? That is when Tessitura will create a new batch. Our time is set for midnight (00:00) and so it closes the existing batch and opens a new batch once a new order is created after that time.

We are in the process of implementing a new website.  Our web tem is testing the web functionality of adding tickets to the cart.

Here is the issue:

We are attempting to do our first 'add to cart' and we are unable to get the add to cart function (reserveTickets) to work. We have checked the following:

1)      Security group is created a valid:

a.       Batch type - default flag is checked for the default batch type in T_Default

b.      MOS - default flag is checked for the default MOS identified in T_Defaults

2)      We called the following API methods

a.       GetNewSessionKey

b.      Setvariable to HSDC Web

c.       Login / Register - the register function is working with the correct T_Default variables..

d.      GetPerformanceEx3

e.      ReserveTicketsEx

We get a response of '0'. We called the 'OrderExists' method and we get 'False'. 'GetCart' also doesn't return any values.

 
Looking at Tessitura we noticed that there is no Web user batch at this point. Since this is the first time we are attempting to add to cart the developers are wondering if we are missing something in the configuration. How does Tessitura know to create a new batch if there is no previous order to go off of for the rollover validation?

Can anyone provide insight or suggestions?

Sincerely,

Janine Marino
Manager of Ticketing and Patron Services
Hubbard Street Dance Chicago

You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!